Saudi Arabia blocks electronics e-store on delivery violations

Saudi Arabia's Ministry of Commerce blocked an e-store specializing in household electrical and electronic appliances after confirming violations of the E-Commerce Law.

This came after the e-store failed to deliver products to consumers within agreed timeframes and to respond to requests for contract cancellations and refunds.

The ministry said it identified several violations and required the e-store to resolve all pending orders and complaints, restore consumers' rights, and deliver products in accordance with contractual commitments.

According to the ministry's statement, the store failed to deliver products after receiving payment within the contractually specified period. It also stopped responding to consumer inquiries, contract cancellation requests, and refund claims.

The violations further included failing to notify consumers of expected delays or difficulties that could affect contract execution or product delivery, as well as issuing invoices that did not contain mandatory information.

The ministry emphasized its continued monitoring of e-platforms' compliance with the E-Commerce Law, and affirmed that legal action will be taken against violators.

It noted that penalties may include fines of up to SAR 1 million, blocking or shutting down the e-store, and banning the business from conducting its activities.