GACA issues classification for air carriers, airports in June

Logo of General Authority of Civil Aviation (GACA)

The General Authority of Civil Aviation (GACA) issued the index for the classification of air transport service providers and airports based on the number of complaints filed by travelers with the authority in June 2026.

The total number of complaints submitted by passengers against airlines stood at 1,965, an increase of 43% compared to 1,370 complaints in June 2025.

First: Classification of National Carriers

Most Frequent Complaints:

1- Flights

2- Tickets

3- Luggage services

Second: Airport Classification

King Khalid International Airport reported the lowest number of complaints among international airports handling more than 6 million passengers annually, with 13 complaints and a timely complaint closure rate of 100%.

Najran International Airport also recorded the lowest number of complaints among international airports handling less than 6 million passengers annually, with one complaint and a timely complaint closure rate of 100%.

International Airports (Over six million passengers annually)

International Airports (Less than six million passengers annually)

Domestic Airports

Key Highlights

GACA stated that the monthly index is developed to inform travelers about service quality, promote transparency, and encourage healthy competition in the aviation sector.