GACA issues classification for air carriers, airports in April 2025

Logo of General Authority of Civil Aviation (GACA)

The General Authority of Civil Aviation (GACA) issued the index for the classification of air transport services providers and airports based on the number of complaints filed by travelers to the authority in April 2025.

The total number of complaints submitted by passengers against airlines stood at 1,270.

The least complaints were filed against flynas with 22 complaints per 100,000 passengers. The state-run airline recorded a timely complaint-handling rate of 100%.

Saudi Arabian Airlines (Saudia) ranked second, with 23 complaints and a closure rate of 99%.

Meanwhile, Flyadeal came third, with 38 complaints per 100,000 passengers, reporting a timely complaint closure rate of 100%.

The most frequent complaints for April were about tickets, followed by luggage and passenger services.

Prince Mohammad Bin Abdulaziz International Airport in Madinah reported the lowest number of complaints, recording two or 0.2% per 100,000 passengers, among international airports that receive over six million passengers annually, with a timely complaint closure rate of 100%.

For international airports that receive less than six million passengers annually, Abha International Airport reported the lowest complaints, at a rate of 1% per 100,000 passengers.

Among domestic airports, King Saud Bin Abdulaziz Airport was the least airport complained about, at a rate of 3% per 100,000 passengers with a timely complaint-handling rate of 100%.

GACA stated that the monthly index is developed to inform travelers about service quality, promote transparency, and encourage healthy competition in the aviation sector.