GACA issues classification for air carriers, airports in May 2025

The General Authority of Civil Aviation (GACA) issued the index for the classification of air transport services providers and airports based on the number of complaints filed by travelers to the authority in May 2025.

The total number of complaints submitted by passengers against airlines stood at 1,342.

The least complaints were filed against flynas with 35 complaints per 100,000 passengers. The state-run airline recorded a timely complaint-handling rate of 100%.

Saudi Arabian Airlines (Saudia) ranked second, with 39 complaints per 100,000 passengers and a closure rate of 100%.

Meanwhile, flyadeal came third, with 40 complaints per 100,000 passengers, reporting a timely complaint closure rate of 100%.

The most frequent complaints for May were about luggage for flynas and Saudia and about tickets for flyadeal.

King Khalid International Airport reported the lowest number of complaints, recording 16 complaints or 0.4% per 100,000 passengers, among international airports that receive over six million passengers annually, with a timely complaint closure rate of 100%.

For international airports that receive less than six million passengers annually, Prince Naif International Airport reported the lowest complaints, at a rate of 1% per 100,000 passengers, with a timely complaint-handling rate of 100%.

Among domestic airports, King Saud Bin Abdulaziz Airport was the least airport complained about, at a rate of 3% per 100,000 passengers with a timely complaint-handling rate of 100%.