GOSI call centers to start in 3 years, positive impact until 2028: 2P

GOSI contact center project will run for three years with the relevant financial impact appearing through 2028

Perfect Presentation for Commercial Services Co. said (2P) the duration of General Organization for Social Insurance (GOSI) call center project is three years.

During this period, 2P will implement all related works and oversee the various phases of operation and development, the company said in statement to Tadawul.

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This is in line with the Kingdom’s strategic objectives to enhance the call center infrastructure and improve the quality of services provided to beneficiaries.

2P expects a positive financial impact to appear in 2025-2028, the statement added.

The project entails operating the GOSI call center, including establishing and fully equipping several contact center premises across the Kingdom with infrastructure and technology, along with providing technology solutions, technical support, and development services.

Additionally, 2P will provide recruitment services and training for centers’ employees, as well as oversee operational and management processes. According to data published by Argaam, 2P won a project for the outsourcing the operations of the contact center for GOSI valued at SAR 100 million, excluding VAT.

The contract is expected to be signed on Nov. 2, 2025.