GACA issues October classification of airlines, airports

The General Authority of Civil Aviation (GACA) released today, Nov. 26, classification index of air transport service providers and airports for October 2025, based on the number of passenger complaints received by the authority during the month.
 

GACA noted 1,620 passenger complaints against air carriers, the authority stated.
 

flynas received the least complaints, at 21 per 100,000 passengers, with 100% resolved within the specified timeframe.
 

flyadeal came second with 30 complaints per 100,000 passengers and a 99% on-time resolution rate, while Saudi Arabian Airlines (Saudia) placed third with 35 complaints per 100,000 passengers and 72% closure rate.
 

The authority noted that the most common complaints in October were related to flights, followed by baggage services and tickets.
 

King Abdulaziz International Airport (KAIA) in Jeddah reported the lowest number of complaints, recording 19 complaints (0.4%) per 100,000 passengers, among international airports that receive over six million passengers annually, with a timely complaint closure rate of 100%.
 

Among international airports with less than six million passengers annually, Taif International Airport ranked lowest with 1% per 100,000 passengers, totaling one complaint, and a 100% resolution rate.
 

For domestic airports, Bisha Airport reported the fewest complaints, at 3% per 100,000 passengers, with one complaint in total, all resolved within the specified timeframe.