Logo of Saudi Arabia’s Ministry of Human Resources and Social Development (HRSD)
Saudi Arabia’s Ministry of Human Resources and Social Development (HRSD) announced a bundle of new requirements to raise the efficiency and service quality of recruitment companies.
The step aims to improve satisfaction levels for the beneficiaries of recruitment offices and companies. It falls within the framework of the ministry's continued efforts to promote the recruitment sector and enhance the Saudi labor market attractiveness, the ministry said in a statement.
The new requirements provide for a baseline that ensures optimum efficiency by recruitment offices and companies of all sizes. The requirements are designed to protect rights, speed up the recruitment period and resolution of complaints.
The ministry will measure performance and verify compliance to the requirements, on a monthly basis. Appropriate administrative decisions will be taken against any company or office that does not meet the minimum performance specified.
During the first phase, performance will be measured every 30 days and appropriate measures against violating companies will come within 90 days, the statement added.
The requirements for raising the quality of a domestic labor recruitment companies’ performance fall under meeting the minimum performance quality of a (medium-sized) domestic labor recruitment company as follows:
|
Requirements to improve domestic labor recruitment companies’ performance |
|
|
Benchmark |
Average minimum |
|
Average number of domestic workers available |
750 |
|
Percentage of domestic workers available for hourly hire |
5% |
|
Percentage of monthly domestic labor services provided |
25% |
|
Average monthly mediation contracts for female domestic workers |
40 |
|
Nationalities of domestic workers recruited |
7 |
|
Average number of violations committed by the recruitment agency |
3% |
The requirements for raising the quality of a small domestic labor recruitment company performance fall under meeting the minimum performance quality of a small domestic labor recruitment company as follows:
|
Requirements to improve domestic labor recruitment companies’ performance |
|
|
Benchmark |
Average minimum |
|
Average number of domestic workers available |
30 |
|
Average monthly mediation contracts for female domestic workers |
30 |
|
Average number of violations committed |
3% |
|
Average late domestic worker contracts, where worker arrives 90 days after total contracts |
14% |
|
Average female domestic worker contracts out of total contracts |
50% |
|
Average number of nationalities of domestic workers that are not recruited |
3 |
|
Average rate of cancelled domestic labor contracts out of total contracts |
13% |
|
Average rating in Musaned |
3.00 |
The requirements for raising the quality of a domestic labor recruitment company’s performance fall into meeting the minimum performance quality of domestic labor recruitment company as follows:
|
Requirements to raise domestic labor recruitment companies’ performance |
|
|
Benchmark |
Average minimum |
|
Average number of mediation contracts for female domestic workers per month |
8 |
|
Average rate of cancelled domestic labor contracts out of total contracts |
12.5% |
|
Average female domestic worker contracts out of total contracts |
50% |
|
Average of late domestic worker contracts in which the domestic worker arrives 90 days after the total contracts |
14% |
|
Average number of nationalities of domestic workers from which they are recruited |
3 |
|
Average rating in Musaned |
3 |
|
Average number of violations against the recruitment office out of the total number of domestic labor contracts |
3% |
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