DRC launches three-year business strategy

The strategy is designed to ensure sustainable growth, organizational excellence, and strengthened customer trust

Digital Research Co.’s (DRC) board of directors approved the launch of the company’s three-year business strategy for the period 2025–2027, which is designed to ensure sustainable growth, organizational excellence, and strengthened customer trust.

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In a statement to Tadawul today, the company said that this strategy is built around four key pillars:

Firth: Growth and Financial Sustainability: Drive annual growth in revenue and profitability by consolidating government sector revenues, increasing contributions from the private sector, developing new products, forging strategic partnerships, and implementing an integrated financial strategy.

Second: Technology Leadership: Accelerate innovation by leveraging emerging technologies, strengthening digital infrastructure, and embedding advanced solutions across products and services to maintain competitiveness and streamline operations.

Third: Organizational Excellence: Enhance organizational agility, reinforce governance, cultivate a culture of excellence, and nurture talent development to build a high-performing organization.

Fourth: Customer Trust: Embed customer needs at the core of products and services, supported by consistent quality, professionalism, and service excellence.

It added that the expected impact from this strategy is as follows:

1. More balanced and diversified revenue base, with increased contributions from the private sector and expansion through new products and services.

2. Enhanced profitability enabled by a robust financial framework and disciplined cost management.

3. Diversified portfolio with new products and strategic partnerships reducing reliance on limited streams.

4. Skilled and empowered workforce through continuous talent development and organizational agility.

5. Higher customer satisfaction and loyalty resulting from reliable, customer-centric solutions and responsive support.

6. Reinforced corporate reputation as a trusted, innovative, and future-ready organization.

The company also stated that the strategy has been cascaded across all departments, with implementation currently underway.

Any progress updates or major milestones will be disclosed in due course, it noted.