GACA issues September classification for air carriers, airports

Logo of General Authority of Civil Aviation (GACA)

The General Authority of Civil Aviation (GACA) issued an index for the classification of air transport service providers and airports based on the number of complaints filed by travelers to the authority in September.

GACA stated that the total number of complaints submitted by passengers on air carriers in July amounted to 1,626. Saudi Arabian Airlines (SAUDIA) was the least carrier complained about with 39 complaints per 100,000 passengers. The airline recorded a timely complaint handling rate of 100%.

Flynas ranked second with 66 complaints and a closure rate of 100%.

Flyadeal came third with 111 complaints per 100,000 passengers, reporting a timely complaint closure rate of 65%.

The most frequent complaints for September were about boarding services, flights, then tickets.

In September, Prince Mohammed bin Abdulaziz International Airport reported the lowest number ofcomplaints, at a rate of 1% per 100,000 passengers among international airports that receive over six million passengers annually. Only three complaints were filed by travelers, with a timely complaint handling rate of 100%. 

Prince Sultan bin Abdulaziz Airport reported the lowest number ofcomplaints, at a rate of 1% per 100,000 passengers among international airports that receive less than six million passengers annually. One complaint was filed by travelers, with a timely complaint handling rate of 100%. 
 

Najran Regional Airport recorded the number of complaints among domestic peers at zero rate per 100,000 passengers. Three complaints were filed by travelers, with a timely complaint handling rate of 100%.