Alinma Bank says circulated news on system outage for 3 days inaccurate

Logo of Alinma Bank

Alinma Bank stated that the news circulating on the suspension of banking services for three days without any clarification or apology is inaccurate.

In a statement, the bank said that its systems have undergone scheduled updates in accordance with the usual and periodic procedures carried out by all financial institutions to ensure the integrity of the systems and the smooth implementation of banking operations.

Clients were also informed of the update procedure through text messages that included the update period (from 12:00 AM on Friday, May 16, 2025, until 12:00 PM on the same day).

The bank also noted that limited services were affected by this partial update, which was implemented by the highest standards, contributing to a superior banking experience for all clients.

Alinma Bank further explained that all of the bank's systems returned to normal operation immediately after the update, with high efficiency and effectiveness. It also explained that all communication channels were utilized to receive and respond to client inquiries with precision, clarity, and transparency.

Meanwhile, the bank affirmed its continued commitment to providing the best services to its clients and ensuring smooth banking transactions, as part of its ongoing commitment to all regulatory and oversight controls issued by legislative bodies that safeguard the rights of its clients and shareholders.