Saudi airline complaints jump to 2,033 in March: GACA

Logo of General Authority of Civil Aviation (GACA)

Saudi Arabia’s General Authority of Civil Aviation (GACA) said passenger complaints against airlines rose to 2,033 in March, up 110.7% from 965 a year earlier, according to data reported by the Saudi Press Agency.

Saudia recorded the fewest complaints among carriers, followed by flyadeal and flynas, the authority said in its monthly ranking index. Flight-related issues accounted for the largest share of complaints, followed by ticketing and baggage services.

King Abdulaziz International Airport recorded the lowest complaint rate among international airports handling more than six million passengers annually, with 30 complaints, or 1% per 100,000 passengers, and a resolution rate of 95%.

Among international airports handling fewer than six million passengers, King Abdullah bin Abdulaziz International Airport in Jizan recorded the lowest rate at 0.4% per 100,000 passengers, with one complaint and a 100% resolution rate.

Gurayat Airport posted the lowest complaint rate among domestic airports, at 3% per 100,000 passengers, also with one complaint and a 100% resolution rate.