GACA issues classification for air carriers, airports in July

Logo of General Authority of Civil Aviation (GACA)

The General Authority of Civil Aviation (GACA) issued the index classifying air transport service providers and airports based on the number of complaints filed by travelers in July 2026.

The total number of complaints submitted by passengers against airlines stood at 1,718, down 13% from 1,974 in July 2025.

First: Classification of National Carriers

Most Frequent Complaints:

1- Flights

2- Tickets

3- Luggage services

Second: Airport Classification

King Khalid International Airport reported the lowest number of complaints among international airports that receive more than six million passengers annually, recording 19 complaints per 100,000 passengers, with a timely complaint closure rate of 100%.

King Abdullah International Airport reported the lowest number of complaints among international airports that receive less than six million passengers annually, recording 2 complaints per 100,000 passengers, with a timely complaint closure rate of 100%.

International Airports (Receiving less than six million passengers annually)

GACA stated that the monthly index is developed to inform travelers about service quality, promote transparency, and encourage healthy competition in the aviation sector.