2P inks SAR 115M contract with GOSI

The project includes the establishment and equipping of several omnichannel contact center premises across various cities in the Kingdom of Saudi Arabia

Perfect Presentation for Commercial Services Co. (2P) signed an outsourcing contract for the operation of the General Organization for Social Insurance’s (GOSI) contact center, for SAR 115 million (VAT inclusive).

In a statement to Tadawul, 2P said the three-year project includes the establishment and equipping of several omnichannel contact center premises across various Saudi cities, adhering to the highest technical and operational standards.

Accordingly, 2P will provide the centers with complete and advanced technological infrastructure, including communication networks, devices, and more. This is in addition to equipping central communications rooms and connecting them to modern systems that ensure operational efficiency and service continuity.

The project includes providing technological systems and cloud computing solutions that support operational flexibility and integration, along with technical and technological support services and continuous development services. This ensures service continuity and keeps pace with the latest advancements in serving beneficiaries.

In addition, qualified personnel will be employed to manage and operate these centers, with comprehensive training programs implemented and specialized programs launched to enhance the beneficiary experience, aiming to increase satisfaction and improve the quality of interaction with the centers, said the company.

The project also includes the comprehensive management of the centers' operational and administrative processes through the application of best practices that guarantee efficient performance and the sustainability of service delivery, it added.

According to the company, the scope of work applies to the project duration of 36 calendar months, during which all work will be carried out. The various operational and development phases will be supervised, in line with the Kingdom's strategic objectives for developing the infrastructure of the contact center sector and enhancing the quality of services provided to beneficiaries.

The company also noted that the contract will have a positive impact and will be reflected in its results for 2026, 2027, and 2028.